Returns and refunds
Updated November 4, 2026
Our policy
Returns: unopened items can be returned within 30 days of delivery for a full refund of the item price, issued to your original payment method within 5 to 10 business days of us receiving the return. For safety and hygiene, we can't accept opened products unless they arrived damaged or incorrect. Tell us within 30 days and we'll replace or refund them at no cost.
How to return an item
Contact customer support with your order number, and we'll send you the return address and instructions. Return shipping is paid by the customer unless the item arrived damaged or incorrect.
Original shipping
Original shipping charges are refunded only when the return is due to our error.